Operations Center Technical Support II
Course Overview
Operations Center Technical Support II provides key technical skills and knowledge that allow network operations center personnel to quickly identify customer and network issues, perform troubleshooting to isolate the issue and direct the fix. This course specifically focuses on the reliability of the entire broadband network. Its coverage of electronic circuit theory provides a foundation for understanding decibels (dB), decibel millivolts (dBmV), signal leakage detection and troubleshooting techniques. The course’s basic mathematics review prepares the broadband professional to tackle equations and formulas relating to basic electronic theory and signal level calculations. The course also addresses networking technologies, such as wired and wireless LAN’s (local area networks), WAN’s (wide area networks), as well as how antennas work. An understanding of these networking technologies is critical for network operations personnel in the networked world where we live and work. The course concludes with basic characteristics and functions of line extender amplifiers used in the distribution portion of the network.
- Price: $955.00
- Seat time: 48h
- Course number: eb0891_07_JN
- Dynamic language translation available
- Category: Customer Service
Course Objectives
perform basic mathematical calculations using equations and formulas related to installed cable systems
explain dB and dBmV fundamentals and their broadband cable applications, including the performance of gain and loss calculations
describe the operation and maintenance of signal level meters and signal leakage detection equipment
troubleshoot to isolate, identify and direct the repair of common problems from the customer premises and the broadband network
describe what a MAC (media access control) address is
describe common Ethernet configurations
explain the differences amongst the Electrical and Electronics Engineers (IEEE) 802.11 wireless LAN (local area network) standards
describe various aspects of WANs (wide area networks) including frame relay, ATM (asynchronous transfer mode) and VPN (virtual private network)
describe various spread spectrum technologies and the FCC (Federal Communications Commission) rules governing them
explain the equipment associated with wireless LANs
describe the basic attributes, purpose and functions of the general RF antenna types used in wireless networks
explain the theory of operation of line extender amplifiers and the function of amplifier passives and actives
Course Benefits
receive credit toward NCTI Customer Care Master Representative certification
receive credit toward NCTI Master Dispatcher certification
receive an industry-recognized NCTI certificate of graduation
