Operations Center Technical Support III
Course Overview
The NCTI® Operations Center Technical Support 3 course provides network operations center personnel with invaluable information on the coaxial distribution system and teaches the necessary AC (alternating current) electronic theory and application needed to perform in-depth troubleshooting of the broadband network. Network technicians will also learn the fundamentals of maintaining network reliability in the return path. The course concludes with thoroughly exploring the fiber-optic system, including optical node operations, design topologies, basic testing methods, and restoration.
- Price: $955.00
- Seat time: 40h
- Course number: eb0893_08_JN
- Dynamic language translation available
- Category: Customer Service
The estimated completion time for this course is 40 hours. The maximum time allowed is four months from enrollment.
Course Objectives
identify and describe the elements of the coaxial cable distribution network and what is necessary to maintain reliable operation.
describe alternating current and voltage, why they are used to transport electrical energy, the characteristics of an alternating current waveform, and some variations of alternating current waveforms.
explain what a resistive AC circuit is and then perform ohms law and power calculations in resistive AC circuits.
explain what inductance is before describing inductors and transformers and some of their applications.
explain what capacitance is and how capacitance is applied in electronic circuits and within hybrid fiber/coax network equipment.
describe the mechanical and electrical characteristics of splitters, directional couplers, power inserters, and distribution taps, how they differ from each other and their specific application in the network.
describe and apply the theory of operation for power supplies and RF (radio frequency) amplifiers
describe the return path signal flow and major transmission elements
explain the concept and effects of noise funneling on the return path
discuss procedures for improving overall return path performance
explain sources of return path impairments and learn troubleshooting techniques
describe and apply the theory of operation for forward and return optical receivers
describe and apply fiber-optic topologies and design requirements
explain the process of fiber-optic fault location using the OTDR (optical time-domain reflectometer)
outline both emergency and permanent optical system restoration procedures
describe alternating current and voltage, why they are used to transport electrical energy, the characteristics of an alternating current waveform, and some variations of alternating current waveforms.
explain what a resistive AC circuit is and then perform ohms law and power calculations in resistive AC circuits.
explain what inductance is before describing inductors and transformers and some of their applications.
explain what capacitance is and how capacitance is applied in electronic circuits and within hybrid fiber/coax network equipment.
describe the mechanical and electrical characteristics of splitters, directional couplers, power inserters, and distribution taps, how they differ from each other and their specific application in the network.
describe and apply the theory of operation for power supplies and RF (radio frequency) amplifiers
describe the return path signal flow and major transmission elements
explain the concept and effects of noise funneling on the return path
discuss procedures for improving overall return path performance
explain sources of return path impairments and learn troubleshooting techniques
describe and apply the theory of operation for forward and return optical receivers
describe and apply fiber-optic topologies and design requirements
explain the process of fiber-optic fault location using the OTDR (optical time-domain reflectometer)
outline both emergency and permanent optical system restoration procedures
Course Benefits
receive credit toward NCTI Customer Care Master Representative certification
receive credit toward NCTI Master Dispatcher certification
receive an industry-recognized NCTI certificate of graduation
receive credit toward NCTI Master Dispatcher certification
receive an industry-recognized NCTI certificate of graduation
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