Delivering Data
Course Overview
Created specifically for the broadband industry, Delivering Data teaches the broadband cable professionals much of what they need to know about high-speed data service, including how the broadband cable industry high-speed data service differs from other service providers. After successful course completion, the cable professional will be better equipped to communicate with the customer about their high-speed data services and sell these services to the customer as a result of an increased understanding of these services and those of the competition.
- Price: $205.00
- Seat time: 2h
- Course number: eb0884_05_JN
- Dynamic language translation available
- Category: Customer Service
The estimated completion time for this course is 2 hours. The maximum allotted time is four months from enrollment.
Course Objectives
describe the function of each major component in a data-over-cable system
describe how cable modem data is transported in the cable network
describe how shared networks factor into delivering guaranteed data rates
describe the features of each Data Over Cable Service Interface Specification version
describe the transmission control protocol/Internet protocol and simple network management protocol
describe how long-loop automatic gain control adjusts the upstream carrier level of cable modems
describe the data sent downstream from a cable modem termination system to synchronize the cable modem
describe the cable modem’s upstream transmission parameters
describe how the cable modem acquires its IP address
identify the point at which a modem is authorized for service during initialization
understand how the cable modem status lights can be used to diagnose modem-related problems
describe some considerations for locating the cable modem in the customer premises
list the typical connections on a cable modem
identify the preferred connection between the cable modem and customer’s computer
describe how the cable modem’s identity is established
describe how customer privacy and security is maintained
describe how multiple computers can be used to operate with a single modem
describe how cable modem data is transported in the cable network
describe how shared networks factor into delivering guaranteed data rates
describe the features of each Data Over Cable Service Interface Specification version
describe the transmission control protocol/Internet protocol and simple network management protocol
describe how long-loop automatic gain control adjusts the upstream carrier level of cable modems
describe the data sent downstream from a cable modem termination system to synchronize the cable modem
describe the cable modem’s upstream transmission parameters
describe how the cable modem acquires its IP address
identify the point at which a modem is authorized for service during initialization
understand how the cable modem status lights can be used to diagnose modem-related problems
describe some considerations for locating the cable modem in the customer premises
list the typical connections on a cable modem
identify the preferred connection between the cable modem and customer’s computer
describe how the cable modem’s identity is established
describe how customer privacy and security is maintained
describe how multiple computers can be used to operate with a single modem
Course Benefits
become educated in DOCSIS standards, the platform on which high-speed data service is delivered to the customer
be better prepared to sell data services through an understanding of the service, its delivery and the competition
receive an industry-recognized NCTI certificate of graduation
be better prepared to sell data services through an understanding of the service, its delivery and the competition
receive an industry-recognized NCTI certificate of graduation
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