Selling Broadband Services
Course Overview
Created specifically for the broadband industry, Selling Broadband Services
teaches the broadband cable professional how to systematically sell broadband services. Various selling strategies are presented, including using information kits, honesty and the "first-person principle." A 12-step sales process is examined in detail so potential sales opportunities are not lost.
- Price: $205.00
- Seat time: 2h
- Course number: eb0885_03_JN
- Dynamic language translation available
- Category: Customer Service
The estimated completion time for this course is 2 hours. The maximum allotted time is four months from enrollment.
Course Objectives
design and use an information kit to help sell the company’s telecommunications services
understand the importance of being honest with a customer
describe the first-person principle and how it applies to promoting telecommunications services
confidently and effectively investigate customer interests and service needs
describe what needs to be done so customers perceive value in purchasing telecommunication services
discuss specific strategies for selling telecommunications services
demonstrate the steps involved in selling telecommunications services
explain how to address a customer’s concerns about purchasing telecommunications services
explain the procedures for closing the sale
identify steps to completing the sale
understand the importance of being honest with a customer
describe the first-person principle and how it applies to promoting telecommunications services
confidently and effectively investigate customer interests and service needs
describe what needs to be done so customers perceive value in purchasing telecommunication services
discuss specific strategies for selling telecommunications services
demonstrate the steps involved in selling telecommunications services
explain how to address a customer’s concerns about purchasing telecommunications services
explain the procedures for closing the sale
identify steps to completing the sale
Course Benefits
become proficient in a systematic sales process
be better prepared to sell telecommunication services through an understanding of the customer’s interests and their perceived value of the product
receive an industry-recognized NCTI certificate of graduation
be better prepared to sell telecommunication services through an understanding of the customer’s interests and their perceived value of the product
receive an industry-recognized NCTI certificate of graduation
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