Advanced High-Speed Data Customer Service
Course Overview
Advanced High-Speed Data Customer Service builds upon the knowledge gained in NCTI's High-Speed Data Customer Service course. The course provides the industry's most in-depth and thorough training for customer contact personnel regarding core digital concepts and personal computers (PC). Students completing this course gain a thorough understanding of personal computers and mobile devices as well as their operating systems. The student will also learn key digital concepts and how digital relates to analog as well as insight into troubleshooting high-speed data (HSD) service.
Delivered online, the Advanced High-Speed Data Customer Service course includes videos and activities that are intended to help the student retain key points of information. The computer videos are hosted by Mike Meyers, author and holder of multiple IT industry certifications, whose colorful and humorous presentation style makes the course entertaining and effective. This course provides valuable and necessary information for anyone that provides assistance to customers that are experiencing computer related issues.
Delivered online, the Advanced High-Speed Data Customer Service course includes videos and activities that are intended to help the student retain key points of information. The computer videos are hosted by Mike Meyers, author and holder of multiple IT industry certifications, whose colorful and humorous presentation style makes the course entertaining and effective. This course provides valuable and necessary information for anyone that provides assistance to customers that are experiencing computer related issues.
- Price: $820.00
- Seat time: 40h
- Course number: ew0875_06_JN
- Dynamic language translation available
- Category: Customer Service
The estimated completion time for this course is 40 hours. The maximum allotted time is four months from enrollment.
Course Objectives
identify the main components of a computer system
describe how to maneuver in the different Windows operating systems to perform common tasks
explain the meaning of 32- and 64-bit processing
explain the labeling of the different types of random access memory (RAM)
describe the basic input/output services (BIOS) in a computer system
describe the computer motherboard and the different available form factors
describe a hard drive and solid-state drive
identify different types of media for storing and playing back data
explain how to configure common input devices in a computer system
understand the terms resolution, refresh rate and color depth as they relate to a computer’s video configurations.
describe the terms Transmission Control Protocol (TCP), User Datagram Protocol (UDP) and ports in reference to Internet applications
describe the waveform audio file format (WAV) and musical instrument digital interface (MIDI) file formats
identify different laptop types and features that make laptops versatile
describe mobile device operating systems
connect and troubleshoot devices on a wireless network
identify how to keep computer systems in an optimal operating condition
understand how digital devices are used to duplicate the physiological characteristics of the human eye and ear
apply the divide and conquer troubleshooting method
describe how to maneuver in the different Windows operating systems to perform common tasks
explain the meaning of 32- and 64-bit processing
explain the labeling of the different types of random access memory (RAM)
describe the basic input/output services (BIOS) in a computer system
describe the computer motherboard and the different available form factors
describe a hard drive and solid-state drive
identify different types of media for storing and playing back data
explain how to configure common input devices in a computer system
understand the terms resolution, refresh rate and color depth as they relate to a computer’s video configurations.
describe the terms Transmission Control Protocol (TCP), User Datagram Protocol (UDP) and ports in reference to Internet applications
describe the waveform audio file format (WAV) and musical instrument digital interface (MIDI) file formats
identify different laptop types and features that make laptops versatile
describe mobile device operating systems
connect and troubleshoot devices on a wireless network
identify how to keep computer systems in an optimal operating condition
understand how digital devices are used to duplicate the physiological characteristics of the human eye and ear
apply the divide and conquer troubleshooting method
Course Benefits
have the breadth and depth of knowledge to sell and support any high-speed data related services
reduce expensive truck rolls and improve customer satisfaction rates by providing advanced levels of troubleshooting on high-speed data service
earn three hours of college credit
receive credit toward NCTI Customer Care Master Representative certification
receive credit toward NCTI Master Dispatcher certification
receive an industry-recognized NCTI certificate of graduation
reduce expensive truck rolls and improve customer satisfaction rates by providing advanced levels of troubleshooting on high-speed data service
earn three hours of college credit
receive credit toward NCTI Customer Care Master Representative certification
receive credit toward NCTI Master Dispatcher certification
receive an industry-recognized NCTI certificate of graduation
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