Operations Center Technical Support I
Course Overview
This course teaches key technical skills and the knowledge required to allow network operations center personnel to quickly identify customer and network issues, isolate network difficulties and provide troubleshooting solutions. Specifically, Operations Center Technical Support I focuses on maintaining network reliability for digital video, telephony and high-speed data services. The course also provides a basic explanation of computer software and protocols, network topologies and the Open Systems Interconnection(OSI) reference model.
- Price: $745.00
- Seat time: 22h
- Course number: eb0890_04_JN
- Dynamic language translation available
- Category: Customer Service
The estimated completion time for this course is 22 hours. The maximum allotted time is four months from enrollment.
Course Objectives
explain how communication signals travel over various mediums in a network
identify and characterize broadband cable services
describe the basics of digital video services
describe the basics of cable modems
explain how to effectively and efficiently troubleshoot cable services
convert decimal and binary numbers
explain the composition and basic functionality of an integrated circuit
examine data over cable service interface specification (DOCSIS) through version 3.1
describe twisted and untwisted-pair cables, connectors and their applications
explain voice services from traditional telephony to voice over Internet protocol (VoIP) services with PacketCable over a managed network
characterize home media networks, including WiFi and multimedia over coax alliance (MoCA) technologies
identify the functions of computer hardware and software inside and outside of a network using Windows, OS X, Linux and Unix operating systems
describe protocols used by computers to communicate over networks
identify and characterize broadband cable services
describe the basics of digital video services
describe the basics of cable modems
explain how to effectively and efficiently troubleshoot cable services
convert decimal and binary numbers
explain the composition and basic functionality of an integrated circuit
examine data over cable service interface specification (DOCSIS) through version 3.1
describe twisted and untwisted-pair cables, connectors and their applications
explain voice services from traditional telephony to voice over Internet protocol (VoIP) services with PacketCable over a managed network
characterize home media networks, including WiFi and multimedia over coax alliance (MoCA) technologies
identify the functions of computer hardware and software inside and outside of a network using Windows, OS X, Linux and Unix operating systems
describe protocols used by computers to communicate over networks
Course Benefits
use this course to help prepare for SCTE’s Broadband Premises Installer certification
receive credit toward NCTI Customer Care Master Representative certification
receive credit toward NCTI Master Dispatcher certification
receive an industry-recognized NCTI certificate of graduation
receive credit toward NCTI Customer Care Master Representative certification
receive credit toward NCTI Master Dispatcher certification
receive an industry-recognized NCTI certificate of graduation
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