Delivering Voice
Course Overview
Created specifically for the broadband industry, Delivering Voice teaches
the broadband cable professional everything they need to know about digital
voice, including how the broadband cable industry’s PacketCable™ IP voice solution
differs from traditional telephone service and from other digital voice service
providers. After successful course completion, the cable professional will be
better-equipped to communicate with the customer about their voice services as
well as to more successfully sell the service.
- Price: $205.00
- Seat time: 2h
- Course number: eb0883_04_JN
- Dynamic language translation available
- Category: Customer Service
The estimated completion time for this course is 2 hours. The maximum allotted time is four months from enrollment.
Course Objectives
describe the public switched telephone network
describe the meaning of plain old telephone service (POTS)
describe how packet switching compares to circuit switching technology
describe the applications of the different Internet protocol (IP) networks
Describe the benefits of the different versions of DOCSIS
describe the embedded multimedia terminal adapter (ETMA)
describe how PacketCable is different from other voice over Internet protocol (VoIP) services
describe how cable telephony is installed
list the different levels of VoIP services
describe the meaning of plain old telephone service (POTS)
describe how packet switching compares to circuit switching technology
describe the applications of the different Internet protocol (IP) networks
Describe the benefits of the different versions of DOCSIS
describe the embedded multimedia terminal adapter (ETMA)
describe how PacketCable is different from other voice over Internet protocol (VoIP) services
describe how cable telephony is installed
list the different levels of VoIP services
Course Benefits
receive an industry-recognized NCTI certificate of graduation
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