Competitive Services
Course Overview
Created specifically for the broadband industry, Competitive Services takes the broadband cable professional on a ride through the competitive landscape of the broadband telecommunications industry. The regulatory issues surrounding competition is addressed for a deeper understanding of how we got to where we are. After successful course completion, the cable professional will be better equipped to communicate with the customer and sell their services against the competition.
- Price: $205.00
- Seat time: 2h
- Course number: eb0881_03_JN
- Dynamic language translation available
- Category: Customer Service
The estimated completion time for this course is 2 hours. The maximum allotted time is four months from enrollment.
Course Objectives
discuss the development of early cable systems and what led to wireless video service
outline the major effects of the Telecommunications Act of 1996
list key advanced services that came to the marketplace in the first part of the 21st century
outline the major effects of the Digital Transition and Public Safety Act of 2005
describe the competitive role of high-speed data providers
describe DSL television and hybrid telco technologies
describe the competitive role of satellite service providers
describe how fixed wireless networks deliver high-speed data to the customer
describe technologies providing both fixed and mobile broadband wireless Internet access
discuss regulatory factors contributing to broadband cable overbuilds and user access
describe how broadband cable operators have improved technology to remain competitive
discuss the benefits of VoIP in telecommunications networks
summarize how VOD services are provided to the broadband cable customer
summarize how DVR services are provided to the broadband cable customer
clarify how gaming services are provided to the broadband cable customer
outline the major effects of the Telecommunications Act of 1996
list key advanced services that came to the marketplace in the first part of the 21st century
outline the major effects of the Digital Transition and Public Safety Act of 2005
describe the competitive role of high-speed data providers
describe DSL television and hybrid telco technologies
describe the competitive role of satellite service providers
describe how fixed wireless networks deliver high-speed data to the customer
describe technologies providing both fixed and mobile broadband wireless Internet access
discuss regulatory factors contributing to broadband cable overbuilds and user access
describe how broadband cable operators have improved technology to remain competitive
discuss the benefits of VoIP in telecommunications networks
summarize how VOD services are provided to the broadband cable customer
summarize how DVR services are provided to the broadband cable customer
clarify how gaming services are provided to the broadband cable customer
Course Benefits
become familiar with the competitive landscape
be better prepared to sell cable services
learn about regulatory issues affecting telecommunications competition
receive an industry-recognized NCTI certificate of graduation
receive credit toward NCTI Customer Care Master Representative certification
be better prepared to sell cable services
learn about regulatory issues affecting telecommunications competition
receive an industry-recognized NCTI certificate of graduation
receive credit toward NCTI Customer Care Master Representative certification
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