High-Speed Data Customer Service
Course Overview
High-Speed Data Customer Service provides an invaluable and unparalleled base of knowledge of high-speed data services, equipment, operations and troubleshooting, including extensive information regarding DOCSIS cable modems through version 3.1 and the return path’s effect on high-speed data service. Personnel completing this course will be uniquely qualified to provide immediate and effective customer support for high-speed data service.High-Speed Data Customer Service provides an invaluable and unparalleled base of knowledge of high-speed data services, equipment, operations and troubleshooting.Of particular value is the extensive information regarding DOCSIS 3.0 cable modems and the return path's effect on high-speed data service. The course also provides an understanding of the Internet, network and wireless communications and other broadband access technologies. Personnel completing this course will be uniquely qualified to provide immediate and effective customer support for high-speed data service.
- Price: $680.00
- Seat time: 16h
- Course number: eb0865_05_JN
- Dynamic language translation available
- Category: Customer Service
Course Objectives
list the phases of interaction between the cable modem and the cable modem termination system during modem initialization
describe the steps required to certify the reliability of a customer’s cable drop system
describe what should be checked when verifying operation of the cable modem and its computer connection
describe the funneling effect and the access technology used for return path transmissions
describe why regular maintenance is important for return path reliability
describe how long-loop automatic gain control adjusts the upstream carrier level of cable modems
describe the cause of typical return signal impairments
describe the information that is gathered before troubleshooting a high-speed data problem
explain how the cable modem status lights are used to diagnose modem-related problems
explain the finer points of how the brain works during troubleshooting
Course Benefits
receive credit towards NCTI Customer Care Master Representative certification
receive credit towards NCTI Master Dispatcher certification
receive an industry-recognized NCTI certificate of graduation
