Emotional Intelligence for Managers

Course Overview

Emotional intelligence (EI) is our ability to identify and control our emotions to achieve positive outcomes in our relationships. Managers with high EI are better equipped to deal with subordinates, colleagues, and company executives, and they can do a better job of handling and resolving conflicts. This one-module course reviews the underlying concepts of emotional intelligence and explores how managers can improve and make use of their emotional intelligence.
The estimated completion time for this course is 3 hours. The maximum allotted time is one month from enrollment.
discuss the role of emotional intelligence for managers

explain why improving emotional intelligence can have a positive impact on managerial performance

recognize the importance of emotional intelligence in successful management

discuss the nine key EI factors

apply EI factors to business management scenarios

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