Effective Supervision
Course Overview
Imperative for anyone with supervisory responsibilities, this course teaches how to organize and lead others competently and confidently within the broadband industry. By covering human resource challenges such as hiring needs and practices, appraisal, motivation, conflict resolution and stress management, students will learn the critical people skills necessary to function effectively in a supervisory role.
Additionally, the course outlines how to develop leadership skills such as effective communication, problem solving, team building and decision making. Case studies apply these lessons to realistic situations within the broadband industry.
- Price: $935.00
- Seat time: 32h
- Course number: eb0708_06_JN
- Dynamic language translation available
- Category: General Education
The estimated completion time for this course is 32 hours. The maximum allotted time is four months from enrollment.
Course Objectives
identify the functions of the management process
identify significant changes in the composition of the workforce and how they affect the job of the supervisor
describe the four ingredients of an MBO program
explain how a supervisor can reduce business costs
compare and contrast group vs. individual decision-making
explain why an organization is centralized or decentralized
identify key laws and regulations affecting human resources practices
identify the three most popular sets of criteria supervisors appraise for employee performance
identify and define five personality characteristics relevant to understanding employee performance at work
describe the difference between a leader and a supervisor
list the barriers to effective communication
list the five basic techniques for resolving conflict
list the steps a supervisor can use to change negative employee attitudes
describe OSHA and its impact on supervisors
explain job safety problems
identify significant changes in the composition of the workforce and how they affect the job of the supervisor
describe the four ingredients of an MBO program
explain how a supervisor can reduce business costs
compare and contrast group vs. individual decision-making
explain why an organization is centralized or decentralized
identify key laws and regulations affecting human resources practices
identify the three most popular sets of criteria supervisors appraise for employee performance
identify and define five personality characteristics relevant to understanding employee performance at work
describe the difference between a leader and a supervisor
list the barriers to effective communication
list the five basic techniques for resolving conflict
list the steps a supervisor can use to change negative employee attitudes
describe OSHA and its impact on supervisors
explain job safety problems
Course Benefits
effectively organize, motivate and lead a department
efficiently communicate and delegate to establish and achieve business goals
understand human resource methods and resolve personnel issues
earn three hours of college credit
receive an industry-recognized NCTI certificate of graduation
efficiently communicate and delegate to establish and achieve business goals
understand human resource methods and resolve personnel issues
earn three hours of college credit
receive an industry-recognized NCTI certificate of graduation
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