Handling Difficult Conversations in the Workplace
Course Overview
If you're a manager or supervisor, you have probably been faced with a difficult conversation with a direct report. Not only do these conversations require sensitivity, delicacy, and in all likelihood, confidentiality, but how the conversation is handled can greatly impact the outcome. This course seeks to prepare learners to better handle awkward and difficult discussions with employees. Many difficult conversations can impact employee productivity, but as the manager or supervisor, you can learn to coach and counsel employees to create a calmer work environment and increase staff retention and productivity in the process.
- Price: $95.00
- Seat time: 3h
- Course number: ew030_01_ME
- Dynamic language translation available
- Category: General Education
The estimated completion time for this course is 3 hours. The maximum allotted time is one month from enrollment.
Course Objectives
Describe a six-step model for handling difficult conversations with employees
Address 10 common difficult discussions
Apply practical tips for handling conversations about difficult behaviors
Outline best practices for handling difficult conversations
Apply best practices to workplace scenarios involving difficult conversations
Address 10 common difficult discussions
Apply practical tips for handling conversations about difficult behaviors
Outline best practices for handling difficult conversations
Apply best practices to workplace scenarios involving difficult conversations
Course Benefits
receive a MindEdge Certificate of Completion
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