Business Services for Technicians
Course Overview
Due to the rise of VoIP and cloud communications, the expansion of high-speed data (HSD) services, the complexity of enterprise Wi-Fi environments, and the need for structured troubleshooting, today's technicians are expected not only to install hardware but also to understand networking protocols, IP configuration, cloud-based voice systems, cybersecurity fundamentals, and customer experience. The NCTI® Business Services for Technicians course equips technicians with the knowledge and skills to install, configure, and support business-class communication services across data, voice, video, and Wi-Fi environments. Learners will explore the full service lifecycle, from customer engagement and site preparation to equipment installation, service verification, and troubleshooting.
Through practical, real-world scenarios, participants will develop expertise in networking fundamentals, commercial video distribution, VoIP and cloud voice systems, and enterprise wireless deployment. Emphasis is placed on professionalism, meeting customer expectations, and delivering high-quality service across small- to large-sized business environments. By the end of the course, students will be prepared to confidently deploy and maintain reliable, scalable business solutions and effectively diagnose and resolve complex service issues.
- Price: $475.00
- Seat time: 10h
- Course number: eb0236_03_JN
- Dynamic language translation available
- Category: Technical and Safety
The estimated completion time for this course is 10 hours. The maximum allotted time is four months from enrollment.
Course Objectives
Explain the roles, responsibilities, and professionalism required when installing and supporting business-class services.
Prepare for customer visits by interpreting service expectations, SLAs, and site survey information.
Identify and evaluate infrastructure components, including drops, grounding, demarcation points, and equipment environments.
Describe core networking concepts, including protocols, IP addressing, and the OSI TCP/IP models.
Install and configure business-class data services, including equipment setup, cabling, and IP configuration.
Apply structured troubleshooting methods and tools to diagnose and resolve network issues effectively.
Explain methods of commercial video distribution and components used in business-class video systems.
Install and verify video service equipment, including amplifiers, distribution equipment, and customer handoff processes.
Troubleshoot video service issues using systematic approaches and preventive maintenance strategies.
Compare traditional telephony, VoIP, and cloud-based voice systems used in business environments.
Install and configure voice services, including PBX systems, wiring, and endpoint devices.
Diagnose and resolve voice service issues using structured troubleshooting and escalation workflows.
Analyze wireless network design factors, including channel planning, frequency bands, and signal coverage.
Deploy and configure commercial access points, controllers, and enterprise Wi-Fi hardware.
Evaluate and secure wireless networks using best practices for encryption, interference mitigation, and performance optimization.
Prepare for customer visits by interpreting service expectations, SLAs, and site survey information.
Identify and evaluate infrastructure components, including drops, grounding, demarcation points, and equipment environments.
Describe core networking concepts, including protocols, IP addressing, and the OSI TCP/IP models.
Install and configure business-class data services, including equipment setup, cabling, and IP configuration.
Apply structured troubleshooting methods and tools to diagnose and resolve network issues effectively.
Explain methods of commercial video distribution and components used in business-class video systems.
Install and verify video service equipment, including amplifiers, distribution equipment, and customer handoff processes.
Troubleshoot video service issues using systematic approaches and preventive maintenance strategies.
Compare traditional telephony, VoIP, and cloud-based voice systems used in business environments.
Install and configure voice services, including PBX systems, wiring, and endpoint devices.
Diagnose and resolve voice service issues using structured troubleshooting and escalation workflows.
Analyze wireless network design factors, including channel planning, frequency bands, and signal coverage.
Deploy and configure commercial access points, controllers, and enterprise Wi-Fi hardware.
Evaluate and secure wireless networks using best practices for encryption, interference mitigation, and performance optimization.
Course Benefits
receive an industry recognized NCTI certificate of graduation
Share this page: