TechSELLence
Course Overview
Techsellence is an online course designed to help you remain competitive by expanding sales opportunities while in the customer's home. This course teaches field personnel to effectively evaluate each customer's unique situation, use that information to introduce customers to enhanced services and products and ensure a positive customer experience. The student will learn to quickly grasp communication and observation strategies by reviewing various customer/field personnel interactions. With effective communication skills on the job, the student will proficiently drive overall customer satisfaction and increase sales.
- Price: $160.00
- Seat time: 2h
- Course number: ew0980_04_JN
- Dynamic language translation available
- Category: Technical and Safety
The estimated completion time for this course is 2 hours. The maximum allotted time is four months from enrollment.
Course Objectives
evaluate each customer’s situation and use that information for mutual benefit
understand why communication skills are as important as technical skills
react appropriately to negative customer contact
expand their professionalism in the field and give customers one more reason to remain loyal
use teamwork and product knowledge to improve customer satisfaction
emphasize the importance of their role and highlight creative ways to increase customer satisfaction in light of increasing competition
identify how to make customers more aware of enhanced services
understand why communication skills are as important as technical skills
react appropriately to negative customer contact
expand their professionalism in the field and give customers one more reason to remain loyal
use teamwork and product knowledge to improve customer satisfaction
emphasize the importance of their role and highlight creative ways to increase customer satisfaction in light of increasing competition
identify how to make customers more aware of enhanced services
Course Benefits
increase product knowledge and enhance customer contact skills
understand practical applications to test their knowledge and help improve their job performance
identify clues within the customers’ premises that open new sales and communication opportunities
understand the value of caring for customers’ needs and increase customer service ratings
increase revenue potential for enhanced services
receive an industry-recognized NCTI certificate of graduation
receive credit toward NCTI Master Installer certification
understand practical applications to test their knowledge and help improve their job performance
identify clues within the customers’ premises that open new sales and communication opportunities
understand the value of caring for customers’ needs and increase customer service ratings
increase revenue potential for enhanced services
receive an industry-recognized NCTI certificate of graduation
receive credit toward NCTI Master Installer certification
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