High-Speed Data Installation
Course Overview
The High-Speed Data Installation (HSDI) course introduces the fundamentals of high-speed data Internet access service by presenting the typical features and functions of cable modems. The student will gain a thorough understanding of how the PC and modem interface with the broadband network. Topics of study include DOCSIS in the network, cable modem provisioning, the role of the cable modem termination system (CMTS) and more. The student will also learn how to effectively educate customers on the new high-speed service.
- Price: $380.00
- Seat time: 8h
- Course number: ew0161_04_JN
- Dynamic language translation available
- Category: Technical and Safety
The estimated completion time for this course is 8 hours. The maximum allotted time is four months from enrollment.
Course Objectives
define and describe high-speed data service
define and describe cable modem system components
identify and choose the correct tools and equipment used in high-speed data service installations
interact professionally with the customer
perform an interior and exterior site survey before installing high-speed data service
locate and mitigate ingress and egress
choose the correct tools and equipment for the installation of high-speed data service
set up a customer high-speed data and e-mail account
activate an EMTA for high-speed data service
describe the classifications, properties, wiring schemes, and components of twisted-pair cable
attach a modular RJ-45 plug to a twisted-pair cable
rewire an RJ-45 wall jack
troubleshoot twisted-pair high-speed data installations
connect multiple devices to a single cable modem Internet connection
recognize basic modem emulator functions
interpret information obtained by a modem emulator
use a modem emulator to conduct a return test
list devices that can conduct a return test
apply the divide and conquer troubleshooting method
describe house amplifiers and their properties
connect a wireless router
describe packet loss
recognize HSD modem requirements
define and describe cable modem system components
identify and choose the correct tools and equipment used in high-speed data service installations
interact professionally with the customer
perform an interior and exterior site survey before installing high-speed data service
locate and mitigate ingress and egress
choose the correct tools and equipment for the installation of high-speed data service
set up a customer high-speed data and e-mail account
activate an EMTA for high-speed data service
describe the classifications, properties, wiring schemes, and components of twisted-pair cable
attach a modular RJ-45 plug to a twisted-pair cable
rewire an RJ-45 wall jack
troubleshoot twisted-pair high-speed data installations
connect multiple devices to a single cable modem Internet connection
recognize basic modem emulator functions
interpret information obtained by a modem emulator
use a modem emulator to conduct a return test
list devices that can conduct a return test
apply the divide and conquer troubleshooting method
describe house amplifiers and their properties
connect a wireless router
describe packet loss
recognize HSD modem requirements
Course Benefits
effectively answer customer questions regarding broadband high-speed data service in the home
understand how to install and troubleshoot high-speed data service issues in the home
reduce repeat service calls and improve customer satisfaction
have a more complete understanding of DOCSIS modems
use this course to help prepare for SCTE’s Broadband Premises Installer certification
receive an industry recognized NCTI certificate of graduation
understand how to install and troubleshoot high-speed data service issues in the home
reduce repeat service calls and improve customer satisfaction
have a more complete understanding of DOCSIS modems
use this course to help prepare for SCTE’s Broadband Premises Installer certification
receive an industry recognized NCTI certificate of graduation
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