Discovering DOCSIS: Customer Premises
Course Overview
For many broadband cable operators DOCSIS has supplanted pay TV as their most popular and profitable service offering. To support the growth of this product all customer contact employees should have a thorough understanding of the DOCSIS
product. The Discovering DOCSIS – Customer Premises minicourse is targeted tofield and customer care center employees that install, service and support DOCSIS products inside the customer premises. Comprised of three lessons, the course details the evolution of DOCSIS beginning with DOCSIS 1.0 and continuing through DOCSIS 3.1 and explains what goes on in the background when a modemis provisioned for service. Orthogonal frequency division multiplexing (OFDM), the transmission system used in DOCSIS 3.1, is introduced and explained, preparing the student for the next generation of DOCSIS. Lastly, the course instructs the student on preparing the DOCSIS modem for installation, activating the DOCSIS modem in the customer premises and then educating the customer.
- Price: $255.00
- Seat time: 6h
- Course number: eb0538_03_JN
- Dynamic language translation available
- Category: Technical and Safety
The estimated completion time for this course is 6 hours. The maximum allotted time is four months from enrollment.
Course Objectives
describe the origins of the DOCSIS
identify the function of the major DOCSIS elements
explain the equipment certification process according to DOCSIS standards
explain how the DOCSIS network relates to the Internet protocol suite
list the features of the different versions of DOCSIS
describe the merits of DOCSIS 3.1
describe the initialization and authorization process of a DOCSIS cable modem
identify the client and the server in the DOCSIS architecture
describe how cable modem data is transported in the broadband cable network
instruct the customer how to most effectively use the newly installed high-speed broadband Internet access service
describe the steps required to certify the reliability of a customer’s cable drop system for cable modem and telephone services
identify the function of the major DOCSIS elements
explain the equipment certification process according to DOCSIS standards
explain how the DOCSIS network relates to the Internet protocol suite
list the features of the different versions of DOCSIS
describe the merits of DOCSIS 3.1
describe the initialization and authorization process of a DOCSIS cable modem
identify the client and the server in the DOCSIS architecture
describe how cable modem data is transported in the broadband cable network
instruct the customer how to most effectively use the newly installed high-speed broadband Internet access service
describe the steps required to certify the reliability of a customer’s cable drop system for cable modem and telephone services
Course Benefits
recognize how DOCSIS compares to the open systems interconnection (OSI) reference model
make the distinction between the features in the different versions of DOCSIS
learn how orthogonal frequency division multiplexing (OFDM) departs from legacy transmission systems
learn why asymmetric data rates are common
fully comprehend the initialization and authorization of a DOCSIS cable modem
recognize how DOCSIS modems establish their identity in the network and obtain their operating parameters
be able to install and activate a cable modem in the customer premises
provide the customer the appropriate amount of product education
receive an industry recognized NCTI certificate of graduation
make the distinction between the features in the different versions of DOCSIS
learn how orthogonal frequency division multiplexing (OFDM) departs from legacy transmission systems
learn why asymmetric data rates are common
fully comprehend the initialization and authorization of a DOCSIS cable modem
recognize how DOCSIS modems establish their identity in the network and obtain their operating parameters
be able to install and activate a cable modem in the customer premises
provide the customer the appropriate amount of product education
receive an industry recognized NCTI certificate of graduation
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